What Do They See You Say?

If you want people to like you, trust you, or buy from you, being congruent is critical whether you’re talking in a small meeting or speaking to a big crowd. My clients hear this all the time: “If what you say and what they see don’t match, people will believe what they see.” Your words…

What Do You Say With Your Eyes?

Whether you’re talking to one person or a roomful, you want to use all the tools you have available, don’t you? That’s how you’ll connect with people, demonstrate your confidence and expertise, and give them the information you have to share. It’s how you’ll persuade them to believe you and perhaps buy from you. The…

How To Connect With Clients and Customers

People tell me all the time they don’t like speaking. They’re too nervous to ever talk to a group. Or they just never do any kind of presentation, so they’re not interested in developing that skill. Here’s the thing. Speaking ability—or lack of it—shows up in surprising places. My friend Cindy is ready for a…

The Candidate, The Columnist, and The Critics

Maybe you love talking to groups; maybe you’d rather be in the audience. I say speaking is a skill we all need. Certainly, when somebody wants our vote, they should be able to tell us why they deserve it. They don’t have to be gifted orators, but they shouldn’t be fumbling and stumbling through a…

Doing it Backwards And In High Heels

It’s not quite like dancing. But no matter who you are…or what kind of shoes you wear…presenting with a partner adds a layer of complication that you don’t have when you just stand up and speak by yourself. You don’t have to do it backward, but you may have to be fast on your feet…